BDC Bachelors Degree Training Event
Time & Location
About the event
About The Event
This BDC Bachelor’s Degree course is designed specifically for Automotive BDC Manager’s and Directors. During this two-day intensive training workshop students will learn operations management (including proper reporting and accountability), how to customize their CRM to optimize processes that increase customer communication, the correct way to implement video into their daily conversations and how to turn a “lead” into a true opportunity. Additionally, this course focuses on integrating the BDC and the Sales Department so that they work as one team rather than two separate entities. This BDC training class is designed to set your Dealership Business Development Center up for success both with the customer and within the dealership.
Recruiting & Retention
Proper Dept. Set Up (People, Process, Technology)
Reporting & Accountability
Metrics & Measurements
Integrating BDC & Sales into One Team
CRM Process Customization
Lead Handling & Conversion (Source Specific)
Communication – Verbal & Non-Verbal
Introducing & Implementing Video
Meet Bobbie Herron, Jennifer Briggs and Elise Kephart. Automotive industry leaders and Co-Founders of Triple Threat, a premier automotive training collaboration with an emphasis on people, process and technology. Learn more about this team on the "Learn More" tab of this event site, by visiting LinkedIn or simply - by asking.
- BDC Bachelors Degree$2,999$2,9990$0